Business Communication

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The Essentials Of Business Communication

The Essentials of Business Communication

No matter what our role in the organisation the ability to share our ideas and participate in the decision making process will be dependent on our personal communication skills. Whilst we communicate all the time many people are unaware of the impact their approach has on others and how to flex their approach to different situations.

This course will enable delegates to review aspects of their own style / approach and use this knowledge to assess the approaches of others to build rapport and create a basis for shared dialogue.

By using self assessment tools and practical activities delegates will be able to extend their understanding of how to get their message across in a productive and respectful way and build confidence in dealing with others.

All content and objectives are reviewed with the client prior to delivery

The business benefits of this program include;

  • Improved communication skills aiding collaboration and decision making.
  • Improved employee confidence to consult and contribute.
  • Better clarity when communicating goals and ideas.
  • Reduced interpersonal tensions and misunderstandings.
  • Shared awareness and understanding of individual approaches.
  • The ability for everyone to make their best contribution.

Who will benefit.

  • Leaders who wish to review and reflect on their communication approach and learn new approaches.
  • Employees who wish to gain new skills and develop.
  • High performance individuals preparing for greater responsibility.
  • Employees working in key positions such as sales and customer service.
  • New leaders who wish to ensure they set the right tone with their teams.
  • People who have to deal with difficult interpersonal situations.


  • To identify personal communication styles and how they can benefit and hinder the communication process.
  • To identify structured approaches for communicating messages better.
  • To provide a template for understanding the approach of others and build rapport.
  • To provide options and ideas for dealing with difficult situations.
  • To build personal confidence through the use of tools and techniques


Course Content

  • Personal communication objectives.

Objectives should be linked to business objectives / goals or personal development activities.

  • Defining effective communication.

Understanding the role of the communicator in ensuring the right messages get across and its effect on business and interpersonal relationships.

  • The barriers to effective communication.

Why people don’t listen or receive the message in the way it was intended and the importance of cognitive bias.

  • Confidence and Stress

Understanding our own mental blocks and how these can be overcome through repositioning our thinking.

  • Positioning ideas and concepts.

Identifying our own preferred communication approach and how it can help and hinder when dealing with others. How to recognise the approach of others to effectively position the message including a self analysis tool.

  • Building rapport.

The importance of rapport and how to build it through the use of verbal and non verbal expression.

  • Listening and Questioning skills.

How to listen effectively and use questions to gain further incite into thoughts and feelings

  • Communicating goals and objectives.

How to present and extract information to ensure the message is complete and coherent.

  • Providing constructive criticism

How to deliver criticism that focus’s on the behaviour and result whilst maintaining a positive relationship.

  • Dealing with difficult situations.

Key tips for dealing with difficult situations through work shopping real and potential situations. For example dealing with aggression and saying no including a self analysis tool.

  • Action planning and practical first steps


Training Approach

This course is typically run over 1 day for up to 10 delegates. The course will include elements of both individual reflection and group work ensuring the full participation of participants. The training presentation will include personal analysis tools and video presentations to illustrate and develop themes as well as practical learning activities.

All delegates will receive a copy of the training presentation / handouts and articles for further reading.

Each delegate will also receive a 30 minute post course telephone coaching session to develop and clarify themes as well as providing practical application


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